Quality Control
Client service is paramount. We aim to exceed the expectations of our
clients by delivering a quality service within an acceptable timeframe.
It is our intention to relieve the burden of compliance from our clients
to allow them more time to concentrate on the serious business of
earning money!
We also endeavour to be contactable at all times in order that clients
may discuss matters with us as and when they arise.
Client referrals are the main method by which our business grows and we
work hard to gain the trust and loyalty of our clients.
As a guide to the service we offer, we attempt to adhere to the
following quality standards:
Telephone Calls
• Returned ASAP but within same day.
Email Enquiries
• Returned within one working day
Letter Enquiries
• Client - within one week.
• Revenue - within one month.
Accounts
• Within 6 weeks of agreed commencement date.
Others
• On agreed time scale.
If we get it wrong tell us – If we get it right tell everyone!
Occasionally despite our best endeavours , we may not achieve the exacting standards we set ourselves.
Should you not be fully satisfied with the service delivered then please tell us in order that we may address your concerns and ensure any problem does not reoccur.
If you are pleased with the service you receive, then please recommend us to your business contacts, incentives available for client introductions.